Privacy Policy

About Handlyn

Handlyn is a digital platform designed to connect individuals and businesses with trusted artisans and skilled service professionals for a wide range of home and office tasks. From everyday repairs to specialized services, our goal is to simplify how people find, hire, and work with reliable professionals.

We focus on delivering convenience, transparency, and trust. Through our platform, users can discover service providers, review profiles, request services, communicate directly, and manage bookings—all in one place. By reducing the friction traditionally associated with hiring artisans, we aim to create a seamless and efficient experience for both customers and workers.

Your privacy is important to us. We are committed to handling your personal information responsibly, securely, and in accordance with applicable data protection standards. This Privacy Notice explains how we collect, use, store, and protect your information when you use our website, mobile applications, and related services (collectively, the “Services”).

Applicability of This Privacy Notice

This Privacy Notice applies to all users of Handlyn, including individuals seeking services (“Customers”), professionals offering services (“Artisans” or “Service Providers”), and visitors who browse or interact with our platform without creating an account (collectively, “Users”).

It governs all interactions with our Services, including account creation, service requests, communications, and transactions conducted through the platform. By accessing or using Handlyn, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Notice.

If you do not agree with any part of this Notice, you should discontinue use of our Services immediately.

Information We Collect

We collect information that you provide directly to us when you use our Services. This may include your name, phone number, email address, location, profile information, identification details (where required), and any content you submit such as service requests, messages, or reviews.

In addition, we collect information about how you interact with our platform. This includes booking history, communication between users, transaction details, device information, IP address, and usage data. This information helps us understand how our platform is used and enables us to improve our Services.

We may also collect limited location data to match you with nearby service providers and improve the relevance of search results.

How We Use Your Information

We use the information we collect to provide, operate, and continuously improve Handlyn. This includes matching customers with suitable artisans, facilitating bookings, enabling communication between users, and ensuring smooth service delivery.

Your information also helps us maintain platform safety by verifying users, detecting fraudulent activity, and enforcing our terms and policies. We may use your data to personalize your experience, recommend relevant services, and improve overall platform performance.

Additionally, we may use your contact information to send important updates, service notifications, security alerts, and support-related communications.

How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration. These measures include secure data storage, encryption where necessary, and restricted access to sensitive information.

While we strive to protect your data, no method of transmission or storage is completely secure. As such, we cannot guarantee absolute security, but we continuously improve our systems and practices to enhance data protection.

Information Sharing

We only share your information when it is necessary to provide our Services. For example, relevant details may be shared between customers and artisans to facilitate service requests, bookings, and communication.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. In certain cases, we may share information with trusted service providers who assist us in operating our platform, provided they adhere to strict confidentiality and data protection obligations.

We may also disclose information where required by law, regulation, or legal process.

Your Rights and Choices

You have the right to access, update, or correct your personal information at any time through your account settings. Keeping your information accurate helps us provide better and more reliable Services.

You may also request the deletion of your account or inquire about how your data is being used. Where applicable, you can opt out of certain communications or limit how your information is processed.

If you have any concerns about your privacy or data rights, we encourage you to contact us directly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or how your personal information is handled, please contact us at [email protected].

We are committed to addressing your concerns promptly and ensuring that your experience on Handlyn remains safe, transparent, and trustworthy.